DISKING CLUB POLICY
- The minimum support period for this club is twelve months.
- Club prices are non-negotiable, for total Business support please contact our Business Support team. If you require further support, please contact our Business Support team.
- Disking reserves the right to assess customer’s hardware for suitability prior to joining the Club.
- To qualify for membership, we will need to assess the device before agreement.
- Club support may be interrupted by phone calls or walk in visitors so please be patient. You are important to us.
- The Club covers 30 minutes of active labour per month.
- Our fair use policy allows us to upgrade or terminate your agreement as required.
- The club does not cover hardware replacement, but we may discount, where possible.
- Club includes support for hardware when under the warranty period with the manufacturer.
- Club support includes the handling on your behalf of devices covered under manufacturer’s warranty.
- One FREE annual Health Check per year will be included with each Club Membership, please pop it in when convenient.
- Stolen, lost or accidental damage are not covered.
- Discounted call outs are limited to one per month and must be within 10 miles of our store. Extra milage will be chargeable.
- Data recovery is limited to level one, further complex investigations will be chargeable.
- In-store repairs are limited to one per annum per plan and include labour only.
- Eset Anti-Virus is the protection we recommend, this is included with the club.
- Remote support needs advance booking of between 24 to 48 hours.
- We offer 10% price reduction on in-store accessories and consumables (except Apple ) whilst membership is current.
- We will contact you after the 11 months to renew your club membership.
- We ask that you call or email us 1 month in advance to terminate your Club membership.
- Your device must be fully functional at time of sign up with Disking Club.
- A bolt on service charge will be added if the included 30 minutes of service time is exceeded.
- One Remote Support Session of 30 minutes is included with every Club Membership. (Apple not included)
